Shipping policy
Production Time:
Each Keepsong is written and produced from scratch, and delivery times vary depending on the package selected and current order volume.
Estimated turnaround times are displayed on each product page and in your order confirmation email.
If additional information is required to complete your Keepsong, delivery timelines may be adjusted accordingly.
Delivery Method:
Completed orders are delivered digitally and may include:
- High-quality MP3 audio files
- Printable lyric sheets (PDF)
- Additional digital content included with your selected package
Customers will receive download links or digital files via email once their Keepsong is complete.
Incorrect Email Addresses:
Please ensure that your email address is entered correctly during checkout.
Keepsong Studio cannot be held responsible for delivery delays resulting from incorrect or incomplete contact information provided by the customer.
Delivery Issues:
If you have not received your order within the expected delivery timeframe, please check your spam or junk folders before contacting us.
If you still cannot locate your delivery email, please contact us and we will gladly assist you.
Contact Information:
For delivery enquiries, please contact:
Keepsong Studio
Email: hello@keepsong.studio